What my Clients say about me….
A letter of Recommendation
It was because of a high recommendation that we met with Susan to discuss selling our home. We were very impressed with Susan's professionalism and had no hesitation in choosing her as our realtor that day.
There are a number of ways in which Susan's service has stood out from the rest:
Excellent marketing
As Susan explained, the first 2-3 weeks on the market are critical. Therefore, she spends a significant amount of time in the preparation stage to present your property at its best.
In our case, Susan came over, with notepad in hand, to go through each room of our house explaining what we needed to fix, de-clutter, or pack away. Once completed, this "staging" of our home formed the basis of Susan's marketing plan. At her own expense, she had floor plans drafted up of our home. She also arrived with a photographer to shoot stills and 360 degree views of our key rooms and exterior (including 360 degree views of key areas of our neighbourhood). Everything was then posted on her website, and the Realtylink & MLS websites. In addition, she advertised our property through the weekly realty newspaper, and flyer distribution. All of this occurred rapid-fire and ensured that our property arrived on the market with a bang.
Innate business sense
We were feeling a bit apprehensive about the sale of our home because we were listing it in a "soft" market. There were many homes for sale, only a few buyers and prices were falling. However, Susan has years of experience as a realtor and she stays on top of the current trends. She was thorough in her market research and has excellent business sense. We felt that her suggested listing price was bang-on. It was a fair price for both seller and buyer and therefore would generate interest. As a consequence, we received multiple offers in a slow market and completed the sale within 10 days.
Service oriented
Susan updated us daily and sometimes several times per day, by phone or e-mail, while our home was on the market and responded to our phone messages promptly. She was always available to show our home, and in addition to private viewings, she held 2 open houses for our property on consecutive weekends. From the report she gave us, it was evident that she did not merely sit in our home and hand out fact sheets. In the same way that we felt immediately comfortable with her, the people attending the open houses must have felt the same way, because she had spoken with each group coming through, knew of their background and what they were in the market for. She followed up the next day with any group that had expressed initial interest. In any of her dealings with potential buyers, she never came across as pushy or aggressive. Susan is friendly and easy to talk to.
The art of negotiating
This is perhaps her greatest strength. Looking back, we see how, with much diplomacy, she helped both parties maintain realistic expectations. At the same time, she was very much on our side and didn't lose sight of our goal. Acting as a facilitator, she was very professional and maintained a good relationship with all parties involved. Her depth of experience allowed her to point out to us the pros and cons in each potential decision, but supported our final decision without bias. We felt confident in taking her advice and were satisfied with the outcome. It was a quick sale, in a slow market, with falling prices. The final result was a win-win situation for both seller and buyer - the best case scenario.
Beyond the call of duty
Kept an eye on our home
We were out of province for almost 3 weeks and Susan stopped by regularly to check on our home. She even watered all our house plants and potted exterior plants.
Helped us relocate
We had not yet found a house we wanted to purchase and were therefore thinking of renting short-term. Through word of mouth, we heard of a rental property that was coming available. We were still out of province, so Susan kindly offered to meet with the landlord and took pictures of the property and interior to e-mail to us. She gave us an accurate description of the condition of the rental property so that we could decide on whether or not it would be suitable.
In conclusion
In a day and age when good service has fallen by the wayside, Susan stands out as a shining example. Not only does she give excellent service, but time and time again, she went the extra mile for us. We were made to feel as if we were her only client. We have absolutely no hesitation in recommending her services.
N. Eastman
All realtors are not equal! Susan Ninow listed and sold my home in 15 days! Susan provided invaluable experience in assisting in the "staging of my home" to showcase my home in the best possible light!
Susan's "Marketing Plan" created the market and demand for my home! I received 3 offers in 15 days! Susan's 2 Open Houses exposed my home to over 50 Buyers! I had previously listed my home for 60 long days with a realtor who placed my home on the MIS and a sign on the lawn. Susan's experience, personalized service, marketing and negotiation skills SOLD my home for 100% of my asking price! Susan took care of all the details, and minimized the stress and worry forme! Not all realtors provide the services and skills Susan provides. Choose the best, choose Susan as your realtor! I know Susan is always on my side!
Kaz Szmigiel
This past fall I had the pleasure of listing my home with Susan Ninow of Prudential Realty. Immediately I was struck by her high level of professionalism, a dedication to her work, and the warmth in her character.Despite interviewing plenty of agents, Susan demonstrated her passion for our neighborhood with not only her sales record, but her knowledge of the area. I was particularly fond of the way in which Susan communicated every detail of her open houses, showings and information regarding my home through countless phone calls and emails. In the past I have encountered agents that did not regularly keep me informed, and the result was a feeling of neglect- this was definit~ly not the case with Susan.Though my home was situated on a busy street, and the typically stale winter season was fast approaching, Susan was able to sell my home in just over a month for nearly the full asking price! She was able to fetch me nearly$200,000 more than other agents had told me my home was worth! Needless to say, I would not hesitate to recommend Susan to any of my friends and family. Susan Ninow is a knowledgeable real estate agent that you can trust, who will work tirelessly in order to facilitate the sale of your home. I look forward to soon working with Susan again if the opportunity presents itself.
Many thanks,
Jordan Sankey
Susan provided me with the information and tools, which enable me to make the decision to purchase my first home with confidence. She carefully and thoughtfully guided me through a thorough process from step one to ultimately provide me with the keys to my wonderful new home. Buying a condo requires careful consideration of the many diversified issues and risks, and Susan effectively and clearly guided me and my family through the sometimes-confusing bylaws and issues unique to a condo purchase. Susan also designed an offer to purchase strategy, which effectively avoided our having to compete in a multiple offer situation, which is common in today’s marketplace resulting in purchase-terms I was completely comfortable with.
I would not hesitate in recommending Susan to my friends, family and colleagues. To me, choosing an excellent, trustworthy and professional realtor is as important as choosing the services of a doctor, dentist, lawyer and accountant. A real estate professional like Susan, can easily be a productive life long relationship.
Lelaine Mak
To Whom It May Concern:
Re: The Value of a Reliable Realtor
To those that are inexperienced in purchasing or selling the family’s most valuable asset; your home, care should be taken to find a reliable and effective realtor.
In finding a home, it is necessary to find someone that will listen and understand your needs and protect your interests. In selling a home it is necessary to find someone that is not only going to make the “product” ready for sale, but also make the “market” for your unique offering available to interested buyers and protect your interests at all times.
Not all realtors are created equal. They all pass the exam, but they don’t necessarily have the complete knowledge and experience. It is important to have a realtor that is going to communicate, market and close your transaction.
Beware of discount offerings that promise results but offer nothing but market stigma on your property. Look for an effective marketing plan and orderly dispatch of the plan. If all you need is an order taker to fill in an interim agreement, then discount real estate services may be effective, but beware of hidden costs and the cost of lost opportunities that may not be apparent when the promises are being made.
Rely upon a proven, honest, communicative and effective representative like Susan Ninow to represent your interest in marketing your families most valuable asset; your home.
Susan Ninow has proven herself to be knowledgeable and effective in the marketing of real properties. Rely upon an experienced, honest, communicative and effective representative to protect your interest in marketing your families most valuable asset; your home. Thank you Susan for your diligent effort to market our home and bring effective results as promised.
Yours truly,
Evan B. Farrell,
Susan,
We can’t even find one word that sums up our experience with your service in selling our property. Professionalism and integrity only scratches the surface as you went way above and beyond what we’ve expected. Aside from being passionate about selling our house you’re also passionate about your clients which we were extremely impressed. Thank you for taking our dog when it was necessary such as showings and house inspection. This was not discussed but you took it on. With your marketing strategy in creating an exciting open house we were amazed at how many people turned up considering we were in month of August where most buyers and realtors are on vacation. As a result we were in a multiple offer situation and sold for over asking. What more can a client ask for? Now we’re wondering when we can use your service again.
Norm & Patty Wong
It has been a pleasure to work with
David and Lisa Oliveria
Susan, thank you for your professional service. It was delightful working with you. I wish to acknowledge your professionalism, organization, attention to deal, integrity, interpersonal skill, and ability to bring in an offer 5% over the asking price. To keep this in perspective, the final offer was 25% higher than the previous list price of a comparable condo sold two weeks earlier! Your proactive preparation to organize clients and agents set the expectation to reduce time to sell. The CD with strata minutes, engineer’s report, and other pertinent documentation gave the prospective purchaser and agents all the information required to make an intelligent and informed decision, quickly, and conveniently. You choreographed the virtual tour with utmost attention to detail to give the prospective new owner the ability to envision her or his own lifestyle integrated with the property. It entailed the suite and the surrounding amenities to demonstrate the total package; swimming pool, exercise room, gardens, and mountain-view. I appreciated how you treated each client and agent with dignity and grace. Buying and selling property can be stressful. Your knowledge and application of the real estate industry reduced stress and created an atmosphere of personalized service coupled with optimism for a favourable out come for all parties. The results are the property received a clean offer 6 days after the first viewing, 5% over asking price, and both buyer and seller are content with the results. In addition, you tracked all documentation and payment to ensure a smooth successful close and possession transfer convenient to all parties. My sincere appreciation for your assistance with selling my property.
Brenda Horn
I just wanted to thank you for you assistance in selling my home. Having never sold a home before I had many questions and concerns and you were always available to answer them timely and professionally. I appreciated receiving regular updates from you with current documents or added information you had anticipated me needing. I felt well informed and never out of the loop. What I imagined was going to be a very stressful drawn out process ended up being seamless and fast. I was very happy to have my home sold within 8 days of listing! As a result of your enthusiasm, hard work and excellent marketing you were able to get me multiple offers that resulted in a sale over the listing price. I couldn't be happier with my choice to work with you as my realtor and would highly encourage others to do so as well.
Thank you once again.
M. Mewett
I hired
Barbara A. Cook
It has been my pleasure to work with Susan Ninow in the selling of my former home in Vancouver, and the purchasing of my new home in White Rock. Susan was well researched, well prepared and sensitive to our specific needs throughout the process. She worked very hard, never lost touch, and was constantly informed in regards to the changing market.
I would happily encourage others to use her services, as I know she has high standards of professionalism and looks after her clients.
A. Wheeler
Susan was very thorough and knowledgeable about the real estate market and its legalities. She was very patient and professional, even though we changed our profile numerous times. Susan even went out of her way to help recommend contractors for renovations, and send us information for rebates on things we may purchase for our home. Susan spent a lot of time helping us search for a home even with our difficult schedule and availability. I always felt like we were important and that we were her only clients; even though I knew she had other clients at that time.I would recommend Susan to others looking to purchase a home or property.
C. A. Wong
Thank you for your hard work, time, effort and compassion! You have shown a great deal of patience, and tenacity in researching and providing us with your market information, and dealing with City Hall.
As we have not sold a house in 40 years, we appreciate your patience in informing us of the process, negotiating on our behalf, and obtaining multiple offers with favourable terms.
We would not hesitate to recommend your services!
Gordan & Bernice Schluter
I can only say with pride that I am very pleased at the professionalism, expertise, patience and enthusiasm Susan has consistently shown to me throughout this process. There is absolutely no doubt that I will recommend Susan to my friends and family for their future real estate needs.
C. Wolcoski BFA
Susan was on the job day and night for a number of weeks, time which neither my wife or I had to commit to such a process. Susan would constantly check in with us and keep us in the loop so to speak. This was commitment, which I truly appreciated. It is thanks to Susan’s professionalism, commitment to her client and determined efforts, which resulted in a successful offer and closure on the home that we have purchased. My wife and I are thrilled with our new home and would like to thank Susan for all her positive attributes and efforts during this process. For this reason my wife and I would like to encourage all potential new home owners to make use of Susan’s many talents as a successful and professional real estate agent.
Dominic Smith & Petronella Van Ogen
Thanks so much for your professional expertise in assisting us in the sale of our Grandmother’s home.Your market knowledge and systematic professional approach was very impressive and certainly got the results we wanted. We look forward to recommending you to all our friends and family.
R. Ho
I respect Susan as an outstanding individual and as an amazing agent. I have yet to meet a professional in her field with such integrity and work ethics. She has been very patient with me and my family and has made our needs and education paramount in our relationship. I appreciate all that she has done and all that she continues to do even after the deal is complete......Thank you so very much Susan.
A very happy and satisfied client (and friend)-----------H. Dherari
We never knew what a performance buying a house had become, but thankfully a friend had recommended Susan as our agent. Susan’s diligence and attention to detail is nothing short of amazing, also having her support when times became quite emotional was almost as good as having my mum around.
We would recommend Susan to any (every) body and were we to ever delve into the real estate business again Susan would be our only choice as an agent.
Thanks Susan
Jean & Manny Allbeury