What My Clients Say About Me...

Thanks again!

K. Bell and M. Kirsop

"Susan was our real estate agent in the sale of our house located in the Marpole area of Vancouver. She did a fantastic job! The house was only on the market for 3 days in mid July 2011. We received 3 offers on the same day. The selling price was very close to our asking price. In addition, the selling price was $110,000 over what a builder offered us just before we put the house on the market. The transaction was clean and the deal was closed within 30 days. I recommend the services of Susan to anyone who is interested in selling their house."

T. & J. Kennedy

“I first met Susan Ninow, realtor with Prudential United Realty, in April 2010 when my parents asked me to help them find a realtor to sell their house. I researched her online and saw her website and one of the things which struck me was the number of “Sold” signs she had in her listings. I was also impressed with the fact that she has a Bachelor of Commerce in Urban Land Economics from UBC. This was important to me because it meant that she not only had the expertise and experience of selling real estate but that her background was solidly based in the theory of urban land, which I think is very rare in the real estate industry.

Susan Ninow was professional, polite, patient, and smart from the beginning. How many real estate agents provide potential clients with a bound resume to demonstrate their success? I was surprised when she provided documentation to prove her track record as previous realtors had never done so. This showed me that she was earnest, confident, and took pride in her work.

Susan Ninow’s ability and perseverance to negotiate and deal with all types of people (no matter what language they spoke) proved to be extremely valuable as she successfully sold my parents’ house. Her ability to read people was also very valuable because it saved us time and directed us to accept the best offer. Her drive and enthusiasm to sell my parents’ home while maintaining integrity, honesty, trust and confidence, as well as her attention to details and ability to take charge and lead us in the right direction proved to be valuable to the success of the sale of my parents’ home. Although we had multiple offers, she was able to negotiate the best price for us and as a result of her efforts, my parents and I were extremely pleased and relieved that she was our realtor.

Because my parents’ home was not a new home, the inspectors were often very challenging professionals to deal with. Despite the fact that the inspectors were a hurdle to get through, Susan managed to pull through and sell my parents’ home. She was diligent, professional, and patient throughout the whole process. Another example which demonstrates her integrity lies in the fact that Susan Ninow will never collude with other realtors or builders or try to undersell a property below its true market value. She will always have her customer’s best interest and will always follow her customers’ wishes. Her purpose is to get the best price possible. She will never disclose any information unless she has the permission of her customer to do so. Susan Ninow is definitely a realtor that can be trusted. Susan Ninow has shown exemplary initiative and earnestness in selling real estate. She is also very knowledgeable with building codes and construction and by-laws as evidenced by her up-to-date participation in professional development initiatives. Her background, experience, and expertise in the field as well as her character and hard work were extremely valuable to the excellent service she provided to my parents.

Susan Ninow is a true team-player with a genuine “can-do” attitude no matter what the situation may be. Her strong work ethic, honesty, integrity, patience and respect for her customers have won the accolades of my family. We will definitely ask Susan Ninow in the future to help us with all of our real estate needs. We could not ask anyone else except Susan.”

J. & E. Kung

“The purpose of this is to provide reference for Mrs Susan Ninow whom I chose as a realtor for the sale of my home located 7887 Cartier Street, Vancouver, British Columbia, Canada.

I met Susan when I purchased this house from her in 2008 and decided to list with her in 2011. She took pictures of our house and placed the listing of the sale promptly and efficiently. In other words the listing was a “wow”. In less than two days we had two offers over the asking price and had the house off the market.

As a realtor, Susan is a professional, hard-working, detailed and experienced. She is dedicated, honest and always willing to help out.

As a friend, Susan is a standout. She is loyal, considerate and a supportive individual. She is a great listener and friend you can depend on. Susan Ninow is an asset as a realtor and a friend. I highly recommend her!”

P. Wong

“We are delighted to recommend Susan Ninow as an excellent realtor. She is very knowledgeable about the Vancouver market, and has provided a lot of information about specific areas including recent sales activity and prices to help us make our decision.

Susan as been very proactive and provided great advice with a very balanced view including identification of pros and cons of each property. She has maintained a friendly and very professional approach, and we would strongly recommend her services to all others.”

S. & P. Malhotra

“My real estate agent, Susan Ninow, is an excellent example of professionalism in the real estate field. I was extremely impressed by the level of research and detail that she brought when listing my house for sale.

Her calm yet precise demeanour left me with the confidence that my house and its subsequent sale, was in extremely capable hands. I was particularly impressed with her level of communication, whether it be by email, phone, or in person.

I will continue to recommend Susan to my friends and family, as well as use her for any real estate transactions in the future.”

M. Chiasson

“Susan is a professional, persistent and dedicated agent. In a selling situation which many other agents were reluctant to handle, she excelled. Her tenacious, positive attitude drove the sale! Thank you, Susan- I wholeheartedly recommend you to anybody, I was very fortunate to be your client! I look forward to having the chance to work with you again.”

S. Bell

“I would like to take this opportunity to thank you for being such a fantastic real estate agent and for helping us to find the home of our dreams! Living on the west coast is great in and of itself, but I can’t help but think that if you hadn’t brought us to our current home, life would have been very different. The proximity to the beach, the views of the mountains and water, the serenity of the neighborhood, the proximity to fantastic schools all make us feel like we are living life to the fullest every day. And one thing that is for sure is that we couldn’t have done it without you.

I came across a listing of yours on MLS that was of interest and sent you an email for some basic information. I had contacted many other agents in the past when looking for homes, and you weren’t the first in Vancouver either. However, when I got your reply I knew immediately that you there was something special about you. You not only provided me with the information I wanted, but rather you followed up with a wealth of information on Vancouver, both general and specific. In our emails that followed, I am sure I disclosed to you my situation and the fact that I wasn’t yet a “serious buyer”. This didn’t stop you at all. Before arriving in Vancouver several months later, I was not only educated on the relative strengths and weaknesses of the various neighborhoods of Vancouver, but also had a great feel for the education system, recreation and music opportunities for my children, proximity to major recreational and work areas. In short I felt like I knew Vancouver before arriving.

What made me certain that you were a real estate agent who was going well beyond her call of duty was when you volunteered to do a viewing of some rental properties that we had come across online and couldn’t view in person. Your input and generosity was invaluable and brought us closer to where we are today.

I have to commend you on your openness, honesty and willingness to change paradigms as we went along. We considered getting in on some fixer uppers and you were open, while still offering us great advice on the pros and cons of our ideas. When we finally headed against all of our initial assumptions, a non-traditional, contemporary, relatively new home near the beach, you adapted to it and helped us to, as you put it, “steal” our dream home in Point Grey.

Thank you so much for your professionalism, kindness, knowledge and warmth throughout the process. This was our fourth home purchase and we always had great agents working for us. But I have to say in all honesty that no one compared to your level of service, professionalism and ability as a real estate agent.

I look forward to bumping into you on the Spanish Banks while you are walking your dog (as we already have a couple of times!) and again thanks for everything.”

Dr. D. Joyce & Dr. M. Limbos

“I doubt that I could translate my experience working with Susan in purchasing my first condo in a mere couple of sentences. Susan concerned about me and put my interests at heart at all time. Not only her professionalism, integrity, knowledge and patience made her the best in the industry, it is her dedication - the extra mile she would go for her clients that earned me the confidence.

A few days after our initial conversation, Susan consolidated a visual tour for me that was personal and time-efficient to fit my busy schedule. She understood my needs and all I really had to do was to nod or shake. Throughout the process, Susan had always exceeded my expectations. She did not only guide me from step one to completion, but she took the initiative to work closely with my home inspector, mortgage advisor, insurance and lawyer to ensure all of the documents were processed precisely in a timely fashion. Moreover, with Susan’s strong negotiating skills, I was able to purchase my condo under the market value.

Susan once commented that my financial advisor “performed miracle” when preparing my mortgage approval documents within 2 business days. But allow me to say this “Susan, YOU performed miracle” because your hard work and excellent execution made it happen. Susan, your extensive knowledge in real estate and profession manner with sincerity made it a pleasurable experience for me. On behalf of my mother and sister, thank you for all the efforts you contributed!”

K. Chue

“A letter of Recommendation It was because of a high recommendation that we met with Susan to discuss selling our home. We were very impressed with Susan's professionalism and had no hesitation in choosing her as our realtor that day.

There are a number of ways in which Susan's service has stood out from the rest:

Excellent marketing As Susan explained, the first 2-3 weeks on the market are critical. Therefore, she spends a significant amount of time in the preparation stage to present your property at its best.

In our case, Susan came over, with notepad in hand, to go through each room of our house explaining what we needed to fix, de-clutter, or pack away. Once completed, this "staging" of our home formed the basis of Susan's marketing plan. At her own expense, she had floor plans drafted up of our home. She also arrived with a photographer to shoot stills and 360 degree views of our key rooms and exterior (including 360 degree views of key areas of our neighbourhood). Everything was then posted on her website, and the Realtylink & MLS websites. In addition, she advertised our property through the weekly realty newspaper, and flyer distribution. All of this occurred rapid-fire and ensured that our property arrived on the market with a bang.

Innate business sense We were feeling a bit apprehensive about the sale of our home because we were listing it in a "soft" market. There were many homes for sale, only a few buyers and prices were falling. However, Susan has years of experience as a realtor and she stays on top of the current trends. She was thorough in her market research and has excellent business sense. We felt that her suggested listing price was bang-on. It was a fair price for both seller and buyer and therefore would generate interest. As a consequence, we received multiple offers in a slow market and completed the sale within 10 days.

Service oriented Susan updated us daily and sometimes several times per day, by phone or e-mail, while our home was on the market and responded to our phone messages promptly. She was always available to show our home, and in addition to private viewings, she held 2 open houses for our property on consecutive weekends. From the report she gave us, it was evident that she did not merely sit in our home and hand out fact sheets. In the same way that we felt immediately comfortable with her, the people attending the open houses must have felt the same way, because she had spoken with each group coming through, knew of their background and what they were in the market for. She followed up the next day with any group that had expressed initial interest. In any of her dealings with potential buyers, she never came across as pushy or aggressive. Susan is friendly and easy to talk to.

The art of negotiating This is perhaps her greatest strength. Looking back, we see how, with much diplomacy, she helped both parties maintain realistic expectations. At the same time, she was very much on our side and didn't lose sight of our goal. Acting as a facilitator, she was very professional and maintained a good relationship with all parties involved. Her depth of experience allowed her to point out to us the pros and cons in each potential decision, but supported our final decision without bias. We felt confident in taking her advice and were satisfied with the outcome. It was a quick sale, in a slow market, with falling prices. The final result was a win-win situation for both seller and buyer - the best case scenario.

Beyond the call of duty Kept an eye on our home

We were out of province for almost 3 weeks and Susan stopped by regularly to check on our home. She even watered all our house plants and potted exterior plants.

Helped us relocate We had not yet found a house we wanted to purchase and were therefore thinking of renting short-term. Through word of mouth, we heard of a rental property that was coming available. We were still out of province, so Susan kindly offered to meet with the landlord and took pictures of the property and interior to e-mail to us. She gave us an accurate description of the condition of the rental property so that we could decide on whether or not it would be suitable.

In conclusion In a day and age when good service has fallen by the wayside, Susan stands out as a shining example. Not only does she give excellent service, but time and time again, she went the extra mile for us. We were made to feel as if we were her only client. We have absolutely no hesitation in recommending her services.”

N. Eastman

“All realtors are not equal! Susan Ninow listed and sold my home in 15 days! Susan provided invaluable experience in assisting in the "staging of my home" to showcase my home in the best possible light!

Susan's "Marketing Plan" created the market and demand for my home! I received 3 offers in 15 days! Susan's 2 Open Houses exposed my home to over 50 Buyers! I had previously listed my home for 60 long days with a realtor who placed my home on the MIS and a sign on the lawn. Susan's experience, personalized service, marketing and negotiation skills SOLD my home for 100% of my asking price! Susan took care of all the details, and minimized the stress and worry for me! Not all realtors provide the services and skills Susan provides. Choose the best, choose Susan as your realtor! I know Susan is always on my side!”

K. Szmigiel

“This past fall I had the pleasure of listing my home with Susan Ninow of Prudential Realty. Immediately I was struck by her high level of professionalism, a dedication to her work, and the warmth in her character.Despite interviewing plenty of agents, Susan demonstrated her passion for our neighborhood with not only her sales record, but her knowledge of the area. I was particularly fond of the way in which Susan communicated every detail of her open houses, showings and information regarding my home through countless phone calls and emails. In the past I have encountered agents that did not regularly keep me informed, and the result was a feeling of neglect- this was definit~ly not the case with Susan.Though my home was situated on a busy street, and the typically stale winter season was fast approaching, Susan was able to sell my home in just over a month for nearly the full asking price! She was able to fetch me nearly$200,000 more than other agents had told me my home was worth! Needless to say, I would not hesitate to recommend Susan to any of my friends and family. Susan Ninow is a knowledgeable real estate agent that you can trust, who will work tirelessly in order to facilitate the sale of your home. I look forward to soon working with Susan again if the opportunity presents itself. Many thanks!”

J. Sankey

“The Value of a Reliable Realtor

To those that are inexperienced in purchasing or selling the family’s most valuable asset; your home, care should be taken to find a reliable and effective realtor.

In finding a home, it is necessary to find someone that will listen and understand your needs and protect your interests. In selling a home it is necessary to find someone that is not only going to make the “product” ready for sale, but also make the “market” for your unique offering available to interested buyers and protect your interests at all times.

Not all realtors are created equal. They all pass the exam, but they don’t necessarily have the complete knowledge and experience. It is important to have a realtor that is going to communicate, market and close your transaction.

Beware of discount offerings that promise results but offer nothing but market stigma on your property. Look for an effective marketing plan and orderly dispatch of the plan. If all you need is an order taker to fill in an interim agreement, then discount real estate services may be effective, but beware of hidden costs and the cost of lost opportunities that may not be apparent when the promises are being made.

Rely upon a proven, honest, communicative and effective representative like Susan Ninow to represent your interest in marketing your families most valuable asset; your home.

Susan Ninow has proven herself to be knowledgeable and effective in the marketing of real properties. Rely upon an experienced, honest, communicative and effective representative to protect your interest in marketing your families most valuable asset; your home. Thank you Susan for your diligent effort to market our home and bring effective results as promised.”

D. & L. Oliveria

“Susan, thank you for your professional service. It was delightful working with you. I wish to acknowledge your professionalism, organization, attention to deal, integrity, interpersonal skill, and ability to bring in an offer 5% over the asking price. To keep this in perspective, the final offer was 25% higher than the previous list price of a comparable condo sold two weeks earlier! Your proactive preparation to organize clients and agents set the expectation to reduce time to sell. The CD with strata minutes, engineer’s report, and other pertinent documentation gave the prospective purchaser and agents all the information required to make an intelligent and informed decision, quickly, and conveniently. You choreographed the virtual tour with utmost attention to detail to give the prospective new owner the ability to envision her or his own lifestyle integrated with the property. It entailed the suite and the surrounding amenities to demonstrate the total package; swimming pool, exercise room, gardens, and mountain-view. I appreciated how you treated each client and agent with dignity and grace. Buying and selling property can be stressful. Your knowledge and application of the real estate industry reduced stress and created an atmosphere of personalized service coupled with optimism for a favourable outcome for all parties. The results are the property received a clean offer 6 days after the first viewing, 5% over asking price, and both buyer and seller are content with the results. In addition, you tracked all documentation and payment to ensure a smooth successful close and possession transfer convenient to all parties. My sincere appreciation for your assistance with selling my property.”

B. Horn

“I hired Susan Ninow after interviewing five realtors to find the right one to list my Mother’s house. She had come to the interview prepared to sell my mother’s house. Her research was current, professionally presented and it was obvious that she had done her homework. Her sensitivity and her respect for my elderly mother were much appreciated. Susan’s educational background is extensive and very suited to her profession. Not only is she a knowledgeable realtor, but she is also a very pleasant person to work with. As she is very confident in her own abilities as a realtor she enabled me to feel that she had my Mother’s best interest at heart. She was able to sell the house in a very short period of time and ten thousand dollars over the list price. I have no hesitation in recommending her to future clients.”

B. A. Cook

“It has been my pleasure to work with Susan Ninow in the selling of my former home in Vancouver, and the purchasing of my new home in White Rock. Susan was well researched, well prepared and sensitive to our specific needs throughout the process. She worked very hard, never lost touch, and was constantly informed in regards to the changing market.

I would happily encourage others to use her services, as I know she has high standards of professionalism and looks after her clients.”

A. Wheeler

"I can only say with pride that I am very pleased at the professionalism, expertise, patience and enthusiasm Susan has consistently shown to me throughout this process. There is absolutely no doubt that I will recommend Susan to my friends and family for their future real estate needs.”

C. Wolcoski

“We never knew what a performance buying a house had become, but thankfully a friend had recommended Susan as our agent. Susan’s diligence and attention to detail is nothing short of amazing, also having her support when times became quite emotional was almost as good as having my mum around.

We would recommend Susan to any (every) body and were we to ever delve into the real estate business again Susan would be our only choice as an agent.

Thanks Susan”

J. & M. Allbeury